Privacy Policy

This Privacy Policy explains how LyveChat Inc. (“LyveChat,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you use our platform, including our website, mobile application, and any related services (the “Platform”).

By accessing or using LyveChat, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Account registration data (name, username, email, phone number, password)

• Profile information (profile photo, display name, bio)

• Content you upload or stream (video, audio, text, metadata)

• Payment information (billing address, transaction history via Stripe or similar processors)

b. Information We Collect Automatically

• Device and usage information (IP address, browser type, operating system, device identifiers)

• Log data (timestamps, pages viewed, interaction with features)

• Cookies and tracking technologies (to improve experience and analytics)

c. Location Information

• We may collect precise or approximate location based on your IP address or device settings if enabled.

d. Information from Third Parties

• If you connect a third-party account (e.g., Google, Apple, Meta), we may receive basic account info.

• Payment processors may provide transaction status or error codes.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform

• Personalize your experience (e.g., feed suggestions, saved preferences)

• Enable payments and payouts

• Moderate content and enforce community standards

• Communicate with you (e.g., notifications, account alerts, support)

• Conduct research, performance monitoring, and analytics

• Comply with legal obligations and protect our rights

3. Sharing Your Information

We may share your information in the following ways:

a. With Service Providers

• Cloud hosting, video streaming (e.g., GetStream), email services, payment processors (e.g., Stripe), and analytics tools (e.g., Google Analytics)

b. With Other Users

• Content you share publicly on the Platform (e.g., livestreams, comments) may be visible to other users

c. For Legal or Safety Reasons

• If required by law, regulation, legal process, or governmental request

• To protect the safety, rights, or property of LyveChat, users, or the public

d. In Business Transfers

• In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred

4. Cookies & Tracking Technologies

We use cookies, device identifiers, and similar technologies to:

• Authenticate users

• Remember user preferences

• Analyze traffic and engagement

• Deliver targeted ads and measure performance (if enabled)

You can modify your browser settings to decline or delete cookies.

5. Data Retention

We retain personal information only as long as necessary:

• To fulfill the purposes outlined in this policy

• As required by law (e.g., for taxation, accounting, legal defense)

• In accordance with our data retention schedule

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent for certain processing

• Opt-out of marketing communications

To exercise your rights, contact us at support@lyvechat.com.

7. Children’s Privacy

LyveChat is not intended for children under 13. If we learn we have collected data from a child without parental consent, we will delete it promptly.

8. International Data Transfers

Your information may be stored and processed outside of your country of residence, including in Canada, the United States, or other countries where our service providers are located. We use safeguards to ensure appropriate protection for international data transfers.

9. Data Security

We use appropriate technical and organizational measures to protect your data, including:

• Encrypted transmissions (HTTPS)

• Role-based access controls

• Regular security assessments and monitoring

Despite our efforts, no system is 100% secure. Use the Platform at your own risk.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in law, technology, or our services. We will notify users of material changes via email or app notification. Continued use after such changes constitutes consent.

11. Contact Us

If you have questions or concerns, contact:

LyveChat Inc.
Email: support@lyvechat.com
Address: 130 Queens Quay E – Suite 601, Toronto, ON